Who can do this: All users · Works with: Mac (Apple Silicon), Windows
Why use the desktop app
Your client context is not only in client calls. It is also in your stand-ups, your strategy sessions and the quick catch-ups between meetings. The desktop app captures all of it.
No notetaker, no invite. Open your laptop and start a recording.
No waiting at the door. You do not need the host to let Kaizan AI into the call.
Every meeting counts. Record internal meetings and client calls in the same way.
Install the desktop app
In Kaizan, open the profile menu and select Download.
Choose Mac or Windows.
Open the installer and sign in with your work account.
Result: The desktop app is ready to record.
Note: On Mac, the app runs only on Apple Silicon. It does not run on Intel Macs.
If Windows or your antivirus blocks the installer
Kaizan is safe to install. Windows and some antivirus tools warn about new apps from publishers they do not know yet. Find the message you see below and follow the steps. You only need to do this once.
"Windows protected your PC"
This blue screen is Microsoft Defender SmartScreen. It shows the first time you open Kaizan-AI-Setup.exe. You see only a Don't run button.
Select More info, under the message.
Select Run anyway.
Result: The installer runs. Kaizan opens when it finishes.
The installer does not open
Windows sometimes blocks downloaded files. When you open the file, nothing happens, or you see a security warning.
Open your Downloads folder.
Right-click Kaizan-AI-Setup.exe and select Properties.
On the General tab, select Unblock, then select OK.
Open the installer again. If the blue screen shows, follow the steps above.
Your antivirus removed Kaizan
Some antivirus tools, for example Norton, McAfee or Avast, can quarantine the Kaizan updater (Update.exe) and delete its shortcuts. You may see a message such as "Threat blocked: IDP.Generic". This is a general rule for new apps. It is not a real infection.
Open your antivirus and go to its Quarantine or History section. In Norton, go to Security → History.
Find Update.exe or Kaizan-AI-Setup.exe and select Restore.
Add this folder to the antivirus exclusions list. Replace your-name with your Windows user name:
C:\Users\your-name\AppData\Local\kaizan_meeting_recorderIn Norton, add the folder in two places under Settings → Antivirus → Scans and Risks: Items to Exclude from Scans, and Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection.
Run Kaizan-AI-Setup.exe again.
Result: The app and its shortcuts come back.
Note: Installing on another computer? Add the exclusion there before you install.
Work computers
If you cannot see Run anyway, or a message says your organisation blocks the app, your IT team controls what you can install. Send them this article and ask them to allow Kaizan.
Still stuck? Email support@kaizan.ai with a screenshot of the message. We can fix it together on a short call.
Record a meeting
Open the desktop app.
Select Record Audio.
Result: Kaizan records the meeting and shows a live transcript. The widget bar shows on your screen.
Important: Tell everyone in the meeting that you are recording. Record a client call only when the client agrees. See Tell people Kaizan AI is recording.
Use the widget bar during a meeting
The widget bar keeps the main actions one click away:
Add private notes. Kaizan saves them with the meeting summary.
Pause the recording, and start it again when you are ready.
Ask Kaizan AI a question mid-meeting. For example: "What opportunities has the client mentioned so far?" or "What did we agree on our last call?"
After the meeting
Kaizan files the recording, the transcript and the summary into the right folder, the same as any other call. If Kaizan AI also joined the call, Kaizan keeps only one meeting.
Keep the app up to date
The app checks for updates when it opens and every 4 hours. To update now, go to Settings › About and select Check now.
What comes next
The desktop app is where you will work with your Kaizan AI agents during the day. They will work in the background, bring you the context you need and complete tasks for you.