Who can do this: All users who can see the meeting
Open the recording
Open the meeting from My Comms or from a client's Interactions tab.
Select the Transcript and Video tab.
Result: You see the video and the full transcript. The transcript shows who spoke and when. The people who were invited show with the video, including people who did not speak.
Copy or share the transcript
To copy it, select Copy in the transcript panel.
To send it to a colleague, select Share.
Download transcripts
To download one or more transcripts, see File your unassigned calls in My Comms. You get one ZIP file.
If you see No audio recorded
Kaizan AI joined, but nobody spoke while it was there. There is no transcript or summary for this call.
If the video is not there
Your admin can set how long Kaizan keeps call videos. After that time, Kaizan deletes the video. The transcript, summary and moments stay.
Note: Only people in your organisation can see a recording. To share it outside your organisation, see Share a meeting recording outside your organisation.