Who sees this: All users who can see the meeting
What a Moment is
A Moment is a short part of a call where sentiment changed. Kaizan AI finds Moments in every call it records.
High Moments show enthusiasm, agreement or strong buy-in.
Low Moments show concern, friction or risk.
What each Moment shows
A short headline
Why it matters for the relationship
The exact quote and who said it
The products, services or topics it relates to
A video clip of up to 90 seconds
Find Moments
Open the meeting.
Look in the Moments section of the Meeting Overview tab, or next to the transcript on the Transcript and Video tab.
How Moments are used
Kaizan tags each Moment by person and by topic. These tags feed the CARE score. Your organisation can also get a weekly reel of the top Moments.
Share a Moment
Open the Moment.
Select Share and choose one or more colleagues.
Result: Your colleagues get the Moment in Kaizan, with its quote and clip.
Use this to show your team a client win, or to flag a risk to the account owner.
Note: Moments come from everyone on the call, not only the client.