Who can do this: All users
Find your unassigned items
Select My Comms.
Go to the Unassigned tab. The number next to the tab shows how many items are unassigned.
Optional: set a date range to see fewer items.
Move items into a folder
Select the checkbox next to each item. You can select more than one.
Select Assign to client or folder.
Choose the folder and select Save.
Result: The items move into the folder. They now count towards the folder's CARE score and Kaizan AI answers.
Download transcripts
Select the checkbox next to each call.
Select the download option.
Result: You get one ZIP file. Calls with no folder are in an Unassigned folder inside the ZIP.
Note: Items you leave in My Comms move to Trash after 30 days. See Restore something from Trash.
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