What do you do?
Kaizan is building an AI that enables client teams to deliver best-in-class client management. The product enables you to;
Auto-generates a system of record from client communication by taking draft notes and emails for the client manager so they can assign and track action items, risks, decisions and opportunities for each client.
Insights on what clients say and what their sentiment is from communication with the client team
Why do I need to connect my work calendar?
By connecting your calendar you're allowing your AI Meeting Assistant to dial into your video calls. The AI Meeting Assistant is then capturing the transcript of the call (and the audio and the video), and then we use our AI models to understand the dialogue and generate output for you.
You can then assign these as Actions, Decisions, Risks or Opportunities to be remembered. These are then emailed to you after the call and are also accessible in your Kaizan web app account.
Why do you need permission to my Google or Microsoft account?
We use Google's and Microsoft's sign in service (OAuth) for you to create your account so you can log in and out securely via your workplace account.
Are you recording the video call?
Kaizan is recording the audio and the video. You have the ability to only capture audio if you wish. We use this to generate a transcript using audio speech recognition technology.
Do I need to tell people I'm using Kaizan in a call?
No. You are compliant with Kaizan as the AI Meeting Assistant and chat section notify the call participants that recording is taking place.
What information do you collect?
Within video calls we have access to the meeting audio, video and transcript and store this for 30 days unless you have set up conditions for calls to be moved to folders where they're retained indefinitely (e.g. client calls) . The output the AI generates is stored in your account. You can delete your account and data at any point.
What information is stored and for how long?
We store your activity for as long as you want them stored in your account, you have the ability to delete your data and account at any time. We store calls and emails for 30 days that you don't wish to be saved in the app, this is for instances where you want to edit notes after the call.
How is my data protected?
Kaizan employees do not have access to the contents of your emails, calendar or meeting transcripts. Kaizan protects user data throughout the data flows of the Kaizan product, from account creation and integration through Google and Microsoft's OAuth service, to encryption of data in transit to our servers and encryption of that data at rest, to a variety of administrative, physical, and technical safeguards designed to create a secure environment for your data. Modern security practices restrict access to our servers and your data from external threats. In addition, your data can be deleted at any point you wish by contacting us at privacy@kaizan.ai. Kaizan is SOC2 Type 2 accredited. The gold standard in infosec accreditation.
Who has access to the data?
The Kaizan team are unable to access your apps data. Only our machine learning models are able to read your data to produce your outputs. The only way to access your data is with your approval first, and then two engineers require keys to be used at the same time to gain access. Meaning that no individuals are permitted to access transcripts. Your Personally Identifiable Information (PII) is protected based on GDPR regulations as to how PII is managed, processed and stored.
Am I breaking any NDAs my company may be bound to by using Kaizan?
No, your data isn't accessible to the Kaizan team and you have complete control on what data you share with your teammates or customers. Kaizan is a sub-processor of your data and also excludes PII from being sent to LLMs for output.