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See every touchpoint with a client

Browse every call and email captured for a client, preview meeting summaries inline, and open the full meeting detail.

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Written by James Caples

The Interactions tab is a full record of every call and email Kaizan has captured for a client — automatically logged, no manual entry needed.

To access it, open a client folder and select Interactions.

Use the tabs at the top to filter by Calls, Emails, or All interactions.

To preview a call without opening it, select the arrow on the left of any row to expand a summary.

To open the full meeting — including transcript, video, actions, and AI analysis — select the row title.

Note: Your visibility of interactions depends on your organisation's permissions. If you can't see a meeting, it may be set to private by the owner.

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