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Find your way around a client folder

Open a client folder and learn what each tab shows about that relationship.

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Written by James Caples

Who can do this: All users who can see the folder

Open a folder

Do one of these:

  • Press ⌘K (Mac) or Ctrl+K (Windows) and type the client name.

  • In the sidebar, under My Work, select the folder.

What each tab shows

Tab

What it shows

Overview

The CARE score, recent engagement stats, and recent risks and objections

CARE

The CARE score, the 4 pillars and the evidence behind them

Interactions

Every call, email and chat with the client

Kaizan AI

Ask questions about everything Kaizan knows about this client

Client News

News about the client, its people and its competitors

Stakeholders

The people you work with at the client

Objectives

The goals you track for this relationship

Products & Services

Which of your products and services the client talks about

Documents

Files you upload, for example contracts, proposals and client plans

Edit the folder

Select Edit to change the name, domains, members, tier, visibility or Client News settings.

If you cannot open a folder

  • The folder may be private. Select Request access. The folder owners get your request in Kaizan. You get an email when they answer.

  • A tab with a lock icon means the client is not AI-enabled. Ask your admin.

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