Who can do this: All users who can see the folder
Open a folder
Do one of these:
Press ⌘K (Mac) or Ctrl+K (Windows) and type the client name.
In the sidebar, under My Work, select the folder.
What each tab shows
Tab | What it shows |
Overview | The CARE score, recent engagement stats, and recent risks and objections |
CARE | The CARE score, the 4 pillars and the evidence behind them |
Interactions | Every call, email and chat with the client |
Kaizan AI | Ask questions about everything Kaizan knows about this client |
Client News | News about the client, its people and its competitors |
Stakeholders | The people you work with at the client |
Objectives | The goals you track for this relationship |
Products & Services | Which of your products and services the client talks about |
Documents | Files you upload, for example contracts, proposals and client plans |
Edit the folder
Select Edit to change the name, domains, members, tier, visibility or Client News settings.
If you cannot open a folder
The folder may be private. Select Request access. The folder owners get your request in Kaizan. You get an email when they answer.
A tab with a lock icon means the client is not AI-enabled. Ask your admin.
