At the end of each month, the Kaizan team will share a report with you which covers all of the data points we track in app.
This includes:
App Usage - how your team visits and uses Kaizan, including the number of call transcripts created, email open %, and total sessions
CSAT Score - sharing the CSAT scores for all clients across the month, with their summary sections: "What went well" / "Areas to improve"
Client Experience (CX) - quantifiable data for each client, including number of calls, emails sent, talk time on calls between you and the client, decision maker coverage, risks and products/services mentioned, total moments
Moments Raw Data - all of the hi/low sentiment moments Kaizan has tracked for the last month, associated with the relevant client folders
Moments Insights - actionable suggestions based on Moments data
Top Insights - actionable suggestions based on all client data