Kaizan ensures you comply with GDPR & CCPA legislation through multiple user touch points.
Whenever Kaizan is recording a call, it informs all participants and even appears as a participant in the call. Therefore Kaizan will never record a client call without the explicit knowledge of the client stakeholders.
The AI assistant will not automatically enter the call, instead it will wait in the meeting lobby and ask to be let in by the meeting owner.
Once it has been let in, it will inform the participants that it has entered the call and is recording the meeting in two primary ways.
Name & Icon appears: in the participant list, and in the meeting lobby, under your organisation’s white-labelled name and logo.
Introducing Message: the assistant will also send a message to the chat to let participants know it is recording the meeting. The default message is:
"Kaizan is transcribing this call to track action items and help us deliver a great service. Please ask if you'd like a copy of the call summary. If you would like Kaizan's AI removed from the call the meeting host is able to remove it, or you can ask a member of Kaizan's team to do it."
You are also able to change this message in your organisation settings.