All calls are automatically recorded and stored in Kaizan - so you can playback the video or read the meeting transcript whenever you want!
Navigate to the "Transcript and Video" tab.
From here, you can scroll through the transcript on the right side. As you scroll and hover over the text, you'll notice each chunk of text has been given a sentiment score by Kaizan's sentiment classifier LLM.
You will also notice some comments shaded in green and red:
Green shading = high sentiment moment
Red shading = low sentiment moment
To quickly navigate to these moments, click the comment and the video will load and play from this time stamp.
To share the video:
Hit the yellow "Copy Video Url" button to save it to your clipboard.
However, videos in Kaizan are preset to only allow users in your org to view.
To change this, toggle the "Make Public" button.
Now, anyone with the video link will be able to view the recording!
Coming Soon.. "Moments"
Our engineering team is hard at work to upgrade this feature and soon you will be also able to..
Trim the video recording in-app
Share videos of specific high and low sentiment moments
You'll be able to view these "Moments" by P&S as well as client